Quarterly Survey
Strategic Contact has facilitated an annual survey on Credit Union Contact Center best practices for the last two years. Click here for the latest...READ MORE
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On Demand: CU Resiliency Round table with Lori Bocklund
Your Speaker: Lori Bocklund, CEO Strategic Contact Handouts: 2020 CU Resiliency Survey Results FINAL June 8 2020 2020 CU Resiliency Survey Roundtable...READ MORE
2020 Credit Union Contact Center Benchmark Survey
Hello CU CC Forum Members! We are back with our pursuit of the 2020 Credit Union Contact Center Benchmark Survey. I hope you...READ MORE
Empower your MSRs to Make Every Conversation Count!
Join Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud to hear what survey data of 100+ CU contact center leaders reveals about...READ MORE