Strategic Contact has facilitated an annual survey on Credit Union Contact Center best practices for the last two years.  Click here for the latest report.

This year, they are doing some “bite-sized” surveys to dive deeper into specific questions CU contact center leaders have about how centers operate and use technology. They will have quarterly topics that require very little time (3-4 minutes) to gather and submit your information.

Strategic Contact will email the results to you directly. Please take a few minutes to contribute and continue the learning by clicking here to take the current quarterly survey.