International Credit Union Contact Center Conference
October 23-25, 2023
Park MGM (Las Vegas, NV)
Registration without Certification: $1,199
Registration with Certification: $1,899
This Time We’re Throwing It Back To The 90’s!
At the International Credit Union Contact Center Conference (ICUCCC), attendees will participate in interactive workshops with subject-matter experts from leading contact center technology providers.
Conference attendees will work with their credit union peers during daily breakout sessions to create processes to improve the member experience while maintaining employee workloads and morale. Past participants have shared that the tips and trends they learned during our breakout sessions help solve day-to-day issues while creating maps for long-range planning.
Contact Center Manager Certification- Available this year!
The Contact Center Manager Certification Course is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts. Training includes:
- Leadership & Organization
- Data Analytics
- Human Resources
- Agent Satisfaction
- Customer Satisfaction
- Basic Workforce Management
- Quality & Call Monitoring
- Coaching For Performance
- At-Home Agents
- Benchmarking
Day 1: Sunday October 22, 2023 from 2-5pm
Day 2: Wednesday October 25, 2023 from 1-4pm
Conference Registration with Certification
$1,899 prior to August 1, 2023
$2,049 after August 1, 2023
Who Should Attend
For 20+ years, ICUCCC conference attendees have recommended the credit union-centered conference to their peers.
Credit Unions of varying asset sizes attend each year, sending their contact center directors, managers, and members of their executive teams.
