Agenda Overview

Day 1: Tuesday October 15, 2024 from 8:30-5pm with Exhibitor Reception from 5:15pm-6:15pm
Day 2: Wednesday October 16, 2024 from 8:30-5pm with Networking Reception from 5:30pm-8:30pm
Day 3: Thursday October 17, 2024 from 8:30-6:15pm

All times in PST

Tuesday, October 15th 2024

  • 8:00am – 8:30am: Manager Certification Check-In
  • 8:30am – 12:30pm: Manager Certification by Benchmark Portal
  • 9:30am – 12:30pm: Exhibitor Check-in & Setup
  • 12:30pm – 1:30pm: Lunch on your own (explore Las Vegas!)
  • 12:30pm – 1:30pm: Contact Center Conference Attendee Check-In
  • 1:30pm – 1:45pm: Welcome and Salutations from Brandi Stankovic
  • 1:45pm – 2:45pm: Opening Keynote: Juan Bendana
  • 2:45pm – 3:05pm: Presentation by Eltropy
  • 3:10pm – 4:05pm: Breakout Sessions
  • 4:15pm – 4:35pm: Presentation by TTEC Digital
  • 4:35pm – 5:15pm: Compliance & Member Calls: Melia Heimbuck
  • 5:15pm – 6:15pm: Exhibitor Reception 
  • Evening On Your Own to Explore Las Vegas!!

Wednesday, October 16th 2024

  • 8:00am – 8:55am: Breakfast
  • 9:00am – 9:05am: Welcome
  • 9:05am – 10:05am: Keynote: Diane Allen
  • 10:05am – 10:25am: Presentation by Velera
  • 10:25am – 10:45am: Speaker: Andy Ramos
  • 10:45am – 11:15am: Networking Break
  • 11:15am – 12:15pm: Roundtable by Core
  • 12:15 pm – 1:00pm: Lunch
  • 1:00pm – 1:05pm: Welcome Back
  • 1:05pm – 1:25pm: Presentation by Pindrop
  • 1:25pm – 1:55pm: Speaker: Sue Mitchell
  • 1:55pm – 3:20pm: Underground Intro and Panels Introducing The Underground at ICUCCC! Join us for synergetic conversations focused on member engagement, future technology and centering people connection through the credit union movement!
  • 3:20pm – 3:40pm: Networking Break
  • 3:40pm – 5:00pm: Underground Panels
  • 5:30pm-8:30pm: Networking Reception (One World Celebration) 

Thursday, October 17th 2024

  • 8:00am – 8:55am: Breakfast
  • 9:00am – 9:05am: Welcome
  • 9:05am – 10:05am: Keynote: Curtis Hill
  • 10:10am – 10:30am: Presentation by Directlink
  • 10:30am – 11:00am: Networking Break
  • 11:00am – 12:00pm: Roundtable by Staff Size
  • 12:00 pm – 1:00pm: Lunch
  • 1:00pm – 1:05pm: Welcome Back
  • 1:05pm – 1:25pm: Presentation by LinkLive
  • 1:25pm – 2:25pm: Breakout Sessions
  • 2:25pm – 2:45pm: Break
  • 2:45pm – 3:05pm: Presentation by Benchmark Portal
  • 3:05pm – 3:50 pm: Speaker: Carlene Frimer
  • 3:50pm – 4:15pm: Closing Remarks & Vendor Prize Drawings
  • 4:15pm – 6:15pm: Manager Certification by Benchmark Portal
  • 4:15pm – 5:00pm: Exhibitor Breakdown