Agenda Overview
Day 1: Tuesday October 15, 2024 from 8:30-5pm with Exhibitor Reception from 5:15pm-6:15pm
Day 2: Wednesday October 16, 2024 from 8:30-5pm with Networking Reception from 5:30pm-8:30pm
Day 3: Thursday October 17, 2024 from 8:30-6:15pm
All times in PST
Tuesday, October 15th 2024
- 8:00am – 8:30am: Manager Certification Check-In
- 8:30am – 12:30pm: Manager Certification by Benchmark Portal
- 9:30am – 12:30pm: Exhibitor Check-in & Setup
- 12:30pm – 1:30pm: Lunch on your own (explore Las Vegas!)
- 12:30pm – 1:30pm: Contact Center Conference Attendee Check-In
- 1:30pm – 1:45pm: Welcome and Salutations from Brandi Stankovic
- 1:45pm – 2:45pm: Opening Keynote: Juan Bendana
- 2:45pm – 3:05pm: Presentation by Eltropy
- 3:10pm – 4:05pm: Breakout Sessions
- 4:15pm – 4:35pm: Presentation by TTEC Digital
- 4:35pm – 5:15pm: Compliance & Member Calls: Melia Heimbuck
- 5:15pm – 6:15pm: Exhibitor Reception
- Evening On Your Own to Explore Las Vegas!!
Wednesday, October 16th 2024
- 8:00am – 8:55am: Breakfast
- 9:00am – 9:05am: Welcome
- 9:05am – 10:05am: Keynote: Diane Allen
- 10:05am – 10:25am: Presentation by Velera
- 10:25am – 10:45am: Speaker: Andy Ramos
- 10:45am – 11:15am: Networking Break
- 11:15am – 12:15pm: Roundtable by Core
- 12:15 pm – 1:00pm: Lunch
- 1:00pm – 1:05pm: Welcome Back
- 1:05pm – 1:25pm: Presentation by Pindrop
- 1:25pm – 1:55pm: Speaker: Sue Mitchell
- 1:55pm – 3:20pm: Underground Intro and Panels Introducing The Underground at ICUCCC! Join us for synergetic conversations focused on member engagement, future technology and centering people connection through the credit union movement!
- 3:20pm – 3:40pm: Networking Break
- 3:40pm – 5:00pm: Underground Panels
- 5:30pm-8:30pm: Networking Reception (One World Celebration)
Thursday, October 17th 2024
- 8:00am – 8:55am: Breakfast
- 9:00am – 9:05am: Welcome
- 9:05am – 10:05am: Keynote: Curtis Hill
- 10:10am – 10:30am: Presentation by Directlink
- 10:30am – 11:00am: Networking Break
- 11:00am – 12:00pm: Roundtable by Staff Size
- 12:00 pm – 1:00pm: Lunch
- 1:00pm – 1:05pm: Welcome Back
- 1:05pm – 1:25pm: Presentation by LinkLive
- 1:25pm – 2:25pm: Breakout Sessions
- 2:25pm – 2:45pm: Break
- 2:45pm – 3:05pm: Presentation by Benchmark Portal
- 3:05pm – 3:50 pm: Speaker: Carlene Frimer
- 3:50pm – 4:15pm: Closing Remarks & Vendor Prize Drawings
- 4:15pm – 6:15pm: Manager Certification by Benchmark Portal
- 4:15pm – 5:00pm: Exhibitor Breakdown