Agenda Overview
Sunday, October 22, 2023
BenchmarkPortal Contact Center Manager Certification Training- 2pm to 5pm
Monday, October 23, 2023
Networking Breakfast – 8am
Opening Keynote – 9am
Networking Break with Exhibitors – 10am
Break Sponsor Session – 10:30am
General Session – 10:40am
Stretch Break – 11:00am
General Session – 11:15am
Meal Sponsor Demo – 11:35am
Networking Lunch – 11:50pm
General Session – 1:00pm
Transition Break – 1:2opm
Breakouts– 1:30 pm
Networking Break – 2:00pm
Break Sponsor Session – 2:30pm
General Session- 2:40pm
Meal Sponsor Demo – 3:00pm
Round Table Discussions– 3:15 pm
Songblast Entertainment Night- 6pm
Tuesday, October 24, 2023
Networking Breakfast – 8am
Welcome and Premier Exhibitor Demo – 8:30am
Opening Keynote – 8:50am
Break Sponsor Demo – 9:50am
Break – 10:00am
Premiere Exhibitor Demo – 10:30am
General Session – 10:50am
Meal Sponsor Demo– 11:10am
Networking Lunch – 11:25pm
Breakout Sessions – 12:30pm
Transition Break – 1:30pm
Break Sponsor Demo – 2:00pm
General Session – 2:10pm
Premiere Exhibitor Demo – 2:30pm
Networking Break – 2:50pm
Meal Sponsor Demo– 3:20pm
Round Table Discussions – 3:35pm
Wednesday, October 25, 2023
Welcome and Networking Breakfast – 8am
Opening Keynote – 9am
Networking Break with Exhibitors – 10am
Subject Matter Expert Session – 10:30am
Closing Keynote – 11:15am
Closing Remarks – 12:15pm
BenchmarkPortal Contact Center Manager Certification Training- 1pm to 4pm