Are You Ready for This Years Conference?

Registration is now open!

Conference Registration Fees
Regular Registration $1,199 prior to August 1, 2023

Late Registration (after August 1, 2023) $1,349

Contact Center Manager Certification

The Contact Center Manager Certification Course is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts. Training includes: 

  • Leadership & Organization 
  • Data Analytics 
  • Human Resources
  • Agent Satisfaction
  • Customer Satisfaction 
  • Basic Workforce Management 
  • Quality & Call Monitoring 
  • Coaching For Performance 
  • At-Home Agents 
  • Benchmarking 

Day 1: Sunday October 22, 2023 from 2-5pm
Day 2: Wednesday October 25, 2023 from 1-4pm

Conference Registration with Certification 

$1,899 prior to August 1, 2023

$2,049 after August 1, 2023

Substitution, Cancellation & Refund Policy
Substitution Policy — You may substitute participants for an in-person registration without charge prior to Friday September 22, 2023. To begin the process, please email Kelsey McKahin at [email protected]

Full Refund Policy — You may cancel your in-person registration and receive a full refund of the associated registration fee provided that your cancellation notice is emailed to Kelsey McKahin at [email protected] by midnight of Friday, September 1, 2023.  

50% Refund Policy — You may cancel your in-person registration and receive a refund of 50% of original registration provided that your cancellation notice is emailed to Kelsey McKahin at [email protected] between Saturday, September 2 and Friday, September 29, 2023.

No refunds will be given for cancellations after Monday, October 2, 2023. If you have any questions regarding this policy, please email Kelsey McKahin at [email protected]

Communication Policy
ICUCCC may send you informational emails and text messages. Depending on your plan, rates may apply.

Event Photos & Video
Throughout educational sessions and social functions, we will be snapping pictures and taking video clips to capture the spirit of the event. Attendees should know that through their attendance, they are granting the International Credit Union Contact Center Conference permission to use these photos in various publications.

Harassment-Free Conference Experience
The International Credit Union Contact Center Conference is dedicated to providing a harassment-free conference experience for everyone. We do not tolerate harassment of conference participants in any form. Conference participants violating this policy may be asked to leave the conference at the discretion of the conference organizers. If someone makes you or anyone else feel unsafe or unwelcome, you are not required to, but you are encouraged to report the details. Conference staff will take seriously all concerns brought to them. Harassment reduces the value of our conference for everyone. For this reason we work hard to provide a safe, professional, and learning environment for all.

Covid-19 Release
The ICUCCC team is following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) regarding large gatherings, including CDC recommendations on preventing the spread of COVID-19. In addition, we are specifically focused on monitoring COVID-19 in the State of Las Vegas in conjunction with our partner hotel, Park MGM. Click here to see MGMs’s Seven-Point Safety-Plan.

User Representations
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

User Registration
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

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