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Contact Center Manager Certification
The Contact Center Manager Certification Course is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts. Training includes:
- Leadership & Organization
- Data Analytics
- Human Resources
- Agent Satisfaction
- Customer Satisfaction
- Basic Workforce Management
- Quality & Call Monitoring
- Coaching For Performance
- At-Home Agents
- Benchmarking
Day 1 of Certification Training: Tuesday October 15, 2024 from 8:30-12:30pm
Day 2 of Certification Training: Thursday October 17, 2024 from 4:15pm-6:15pm
Substitution, Cancellation & Refund Policy
Substitution Policy — You may substitute participants for an in-person registration. To begin the process, please email Jeremy Jones at [email protected].
Full Refund Policy — You may cancel your in-person registration and receive a full refund of the associated registration fee up to 21 days prior to the event, provided that your cancellation notice is emailed to Jeremy Jones at [email protected].
Partial refund with 25% administrative fee withheld — You may cancel your in-person registration between 21 and 10 days prior to the event, provided that your cancellation notice is emailed to Jeremy Jones at [email protected].
Partial refund with 50% administrative fee withheld — You may cancel your in-person registration within 10 days of the event, provided that your cancellation notice is emailed to Jeremy Jones at [email protected].
If you have any questions regarding this policy, please email Jeremy Jones at [email protected].
Communication Policy
ICUCCC may send you informational emails and text messages. Depending on your plan, rates may apply.
Event Photos & Video
Throughout educational sessions and social functions, we will be snapping pictures and taking video clips to capture the spirit of the event. Attendees should know that through their attendance, they are granting the International Credit Union Contact Center Conference permission to use these photos in various publications.
Harassment-Free Conference Experience
The International Credit Union Contact Center Conference is dedicated to providing a harassment-free conference experience for everyone. We do not tolerate harassment of conference participants in any form. Conference participants violating this policy may be asked to leave the conference at the discretion of the conference organizers. If someone makes you or anyone else feel unsafe or unwelcome, you are not required to, but you are encouraged to report the details. Conference staff will take seriously all concerns brought to them. Harassment reduces the value of our conference for everyone. For this reason we work hard to provide a safe, professional, and learning environment for all.
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If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
User Registration
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