Strategic Partners

Pindrop

Pindrop was built to silence fraudsters. That’s no small feat. But perhaps even more than muting hackers, we’re focused on how our technology can amplify new opportunities for businesses and the human beings they serve.

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PSCU

Illuma

Illuma Labs, Inc. is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions through our flagship product, Illuma Shield™.

Our solution has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech. Illuma also won the CreditUnions.com 2022 Innovation Series in the Member Experience category. We are the exclusive provider for CUNA Strategic Services and have industry endorsements in 34 U.S. states.

LemonadeLXP

Learn more at www.lemonadelxp.com.

Kore.AI

Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.

Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by automating delightful customer and employee experiences with unmatched contextual intelligence.

By partnering with leading ISVs, resellers and global system integrators, Kore.ai is helping its customers accelerate their digital transformation journeys to affect both top and bottom line.

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TTec Digital

With over 40 years of credit union experience, TTEC Digital is uniquely positioned to help your organization unlock the full potential of contact center innovations, digital strategies, and interaction experiences. In the last 18 months alone, we have successfully completed more than 40 credit union migrations, transitioning them from on-premises to the cloud. TTEC Digital can help your organization thrive in the evolving financial landscape by:

• Streamlining member interactions by implementing the latest digital technologies
• Delivering personalized experiences that exceed member expectations.
• Optimizing operations and agent performance
• Empowering your employees with the tools and insights needed to provide exceptional service.

Visit their website here >>

Boost.ai

The boost.ai journey started in 2016 with a couple of scrappy Norwegian coders trying to automate a few interactions for a local bank.

Today, that client uses the same solution to fully automate 50% of all their customer service needs – including phone support.

We are “tech-first” and extremely proud that our conversational AI platform produces results that reflect our dedication.

But it wouldn’t be possible without our brilliant humans. People with initiative. People who challenge the status quo. People that go the extra mile.

Innovis

We make it easy to order your report, dispute inaccuracies, and recognize fraud and identity theft. Click the button below to order your Innovis Credit Report and take control of your financial journey.

To learn more click here.

SWBC

We empower customers across the nation to thrive with our products, services, and exceptional customer support because when our clients succeed, we succeed. But don’t just take our word for it! Explore our customer success stories to see the data and hear from our clients themselves.

To learn more click here.

Mitel

To increase profitability, you need innovative solutions that keep existing customers loyal while attracting new business. Mitel Financial Services Solutions allow you to differentiate yourself from the competition with communications, collaboration, and customer experience (CX) applications that result in better customer and employee interactions.

To learn more click here.

Tethr

We're on a mission to enable companies to improve the customer experience by listening to their customers.

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Eltropy

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Glia

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.

Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions – whether they start online or on the phone.

To learn more click here.

LSI

In 1994, three friends, Mark Johnson, Phil Stewart, and Rex Johnson shared a vision. They developed a new way for financial service companies to Connect People with People.

They believed then, as they still do today, that leveraging technology to enable conversations nurtures loyalty. This foundation is the strength which continues to guide who we are, what we believe, and how we connect with people.

We are passionate about providing remarkable experiences for our partners through our flexible solutions: underwriting, funding support, internet & indirect, loan by phone, outbound, mortgage processing, customer service, and collections.

Our world is becoming more mobile every day. LSI provides scalable solutions which increase loyalty and market share. We pride ourselves on our best-in-class training, which produces the amazing brand ambassadors whose voices are heard within your communities.

It is the quality of our people, who enable you to share in the moment of a new car, or home purchase. It is the professionalism of our people, who can help someone under a lot of stress and turn the moment into a positive experience that is shared with family and friends.

To learn more please visit: https://www.belivelsi.com/aboutus

SoftwareOne

We make IT investments go further, helping our clients transform operations using technology and purchase and optimise their software and cloud subscriptions for the new reality. In 2021, SoftwareOne customers realised more than $1.95 billion in software savings. With teams working in 90 markets, our local knowledge and worldwide supplier relationships provide unmatched assistance so customers can navigate and save in the fast-changing digital supply chain.

To learn more click here.

ProcedureFlow

To learn more click here.

FH Cann & Associates

FHC, established in 1999, has been a national leader in providing clients with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. As an industry leader, we provide contact center and financial recovery solutions to support the higher education, government, financial service, healthcare, telecommunications, and utility industries.
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Successful outcomes are what drive our highly trained and motivated employees. Every team member from our customer service representatives to our CEO understands that we are here to serve the needs of our clients and their customers while adhering to our core values of focused, holistic customer care.
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Our firm and contact center professionals use the latest technology to always remain compliant and provide best-in-class service.

To learn more click here.

TechJutsu

Caller Verify extends Okta MFA to your Call Center or IT Help Desk, allowing you to quickly and security verify callers and eliminate the use of annoying and weak security questions.  With Caller Verify, you can enhance your callers’ experience, eliminate call center fraud risk with NIST compliant verification, reduce your average handle time to verify callers, and provide a unified verification experience across all channels.

To learn more click here.

Enghouse Interactive

We deliver a broad range of call center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.

For more information, click here.

Communication Strategies

Established in 1987, Communication Strategies was formed with the idea of acting as a “client advocate” assisting in design, strategic planning, technology acquisition and project deployment. Our belief in client advocacy has driven our approach and success over the past 30+ years.

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Callfinder

CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

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TeleVoice

TeleVoice is a leading provider of cloud and software solutions focused on the delivery of conversational, effortless, and secure interactions to the financial services industry. Building on our strong 35+ year heritage and deep industry experience, we enable banks, credit unions, and mortgage servicers to improve customer and member experiences.

Visit our website for more information.

injixo and The Call Center School

injixo, our cloud-based workforce management software, helps our clients to optimize their entire workforce planning process. The Call Center School offers cloud-based, industry recognized e-learning courses focused on the foundational skills for every contact center role.

To learn more click here.

SharpenCX

Take control with contact center software that transforms your data into strategic action.

Using AI-supported decision-making and automated workflows, our platform routes and records customer interactions across every channel creating better agent and customer experiences.

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TekChoice

TekChoice was founded to unlock the potential of modern technologies to enhance the digital experience between Credit Unions and their members.

We deliver the most advanced solutions to Credit Unions using the latest technologies at a reasonable price.

Learn more at www.tekchoice.com.

Invo Solutions

With more features available online, fewer customers were actually visiting branch locations. Still, moving an entire team online wasn’t possible. Invo Video Banking created a bridge for that gap. It reduced the need for employees on the lobby floor while increasing online traffic. The software replicates in-person interactions while reducing customer wait time for institutions. After five years of testing and enhancing, the platform was introduced to the market. Since that time, Invo Video Banking has been widely acclaimed.

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Co-op Solutions

Co-op Solutions partners with credit unions like yours to drive growth through integrated payments technology solutions. We help credit unions deliver member-centric and digital-first services designed to improve earnings, operational efficiencies, and the member experience. Founded by, created for, and built to serve credit unions, Co-op understands what is special about the mission of people helping people, and we are your committed partner to make every experience matter. With Co-op, you’ll become the most essential resource in your members’ financial lives—now and into the future.

To learn more, please visit www.coop.org.