We work hard to enter into partnerships with companies that benefit the mission of the National Credit Union Call Center Conference.
Our conference partners share our commitment to providing superior products and services at reasonable prices. Listed below are the organizations and companies we are proud to call partners.
Modernize the call center with business application integrations, artificial intelligence (AI), and analytics across all communication channels. Learn more here.
LSI believes in helping people. Founded in 1994 by three friends who shared a vision – a financial services company that could help credit unions connect LIVE agents with their members, whatever time of day, or wherever that member may be. LSI’s unique Lending, Customer Service, and Collections contact center support services help Financial Institution’s when they are closed (evenings, weekends, holidays), understaffed, or have difficulty managing volume. LSI believed then, as we still do today, that LIVE engagements with members enable conversations where members can share their joys, stresses, and concerns. These are the connections which nurture loyalty and increase market share.
This foundation is the strength which continues to guide who we are, what we believe and how we connect with people. To this day, it drives our passion to deliver flexible solutions and remarkable service for our clients.
Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of communications APIs into existing products, workflows and systems. Vonage’s fully programmable unified communications and contact center applications are built from the platform and empower companies to transform how they communicate and operate.
injixo is an award-winning workforce management solution that improves Service Levels and Customer Experience with smart forecasts, accurate schedules, and state-of-the-art intraday management. Say “goodbye” to manual work, and tedious spreadsheets. Say “hello” to a smart solution that makes your life easier, your contact center better, and your customers happier.
To learn more, please visit www.injixo.com.
Posh is a venture backed conversational AI company that spun out of MIT’s AI lab in 2018 🚀 We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels.
Learn more at www.posh.tech
PSCU is the nation’s premier payments CUSO. Committed to service excellence and focused on innovation, PSCU offers a comprehensive, highly integrated suite of traditional and digital payments solutions for credit unions to optimize their member experience. Leveraging digital technology, PSCU supports the success of 1,900 financial institutions, representing more than 6.9 billion transactions annually through secure, best-in-class solutions including payment processing, risk management, analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms. Comprehensive 24/7/365 member support is delivered by contact centers located throughout the United States. For more information, visit pscu.com.
Nuance Communications is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others. Nuance is a Microsoft company.
Nuance banking solutions provide personalized, conversational automated and live agent engagement powered by proven AI with fraud prevention and authentication spanning digital and voice channels. They offer a consistent and frictionless experience throughout the member journey, employing an omni-channel platform powered by AI and integrated fraud prevention and authentication capabilities. Nuance not only delivers predictive interactions, but empowers agents through an intelligent desktop, helping retain the trust of established members. Through flexible deployment and partnering, Nuance is used by 19 of the 20 largest financial institutions in the world to increase multi-functional self-service, attracting younger members while reducing operating costs.
Avtex, a TTEC Digital company, is a full-service Customer Experience (CX) consulting and solution provider focused on helping organizations create better experiences for their customers. With an unparalleled breadth of knowledge, experience, and partnerships with leading technology vendors like Microsoft and Genesys, we are uniquely suited to address any CX challenge.
Learn more at www.avtex.com.
CO-OP Financial Services
CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.
Glia: Digital Member Service for Credit Unions
Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 200 banks, credit unions, insurance companies and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation – most recently recognized by Gartner as a Cool Vendor for 2020, and raised over $100 million in funding from top investors.
Click here for more information.
interface.ai is a market leader providing out-of-the-box Intelligent Virtual Assistant(IVA) that acts as a “personal bank teller” to help customers 24×7 through every step of the journey from being a prospect to achieving financial wellness.
interface.ai’s AI-powered call center, where the IVA is available on the call center channel, has been revolutionizing call centers for financial institutions by “transforming their call centers from a cost center to a revenue center”. We power several financial institutions across the world and our solution is proven in production with our customers already witnessing over 50M+ in ROI. Our system is built to go live in less than 2 weeks and start delivering value from Day 1.
Learn more at https://interface.ai/
Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Customer Engagement Platform empowers businesses to deliver trusted customer experiences through voice, video, and other digital engagement channels. Our customers’ trust in LinkLive is built on our team’s exceptional expertise, decades of customer-tested security, and modern AI to ensure positive outcomes.
As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone.
Fonolo’s Voice Call-Backs solution gives your customers the option to “press 1 to get a call-back from the next agent”, while Visual IVR power your website and mobile app with click-to-call-back capabilities.
Fonolo’s cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
uncommn Marketing Partners
uncommn Marketing Partners has given credit unions the ability to reach their ideal members by improving and maximizing their online presence with modern, frictionless, ADA-compliant websites since 2018. Our mobile-first approach makes your website look good and provides a seamless member experience on any device, keeping your members using your services.
For more information, click here.
TeleVoice is a leading provider of cloud and software solutions focused on the delivery of conversational, effortless, and secure interactions to the financial services industry. Building on our strong 35+ year heritage and deep industry experience, we enable banks, credit unions, and mortgage servicers to improve customer and member experiences.
Visit our website for more information.
The Fintech Innovation Partner That Listens to Your Voice
At Illuma, we’re a nimble and responsive CUSO and FinTech team working hard to accelerate digital transformation by helping credit unions augment their brand reputation with a modern and seamless member experience and better account security.
Click here to learn more.
AMC Technology is a leader in the Computer Telephony Integration (CTI) world, bringing people together through great interactions since 1995. We improve interactions between agents, customers, businesses and communities through our flagship product, DaVinci™, the industry’s first and only iPaaS made specifically for contact centers that offers unlimited omni-channel integrations for cloud, premise or hybrid environments. DaVinci integrates best of breed CRMs and CSMs with communication channels enabling contact centers to deliver superior levels of customer service and boost productivity, now and in the future.
InflowCX is your trusted partner in contact center and unified communications success. Let our industry-leading team guide you through finding, implementing, and optimizing your business’ cloud customer engagement technologies.
Learn more at www.inflowcx.com.
TekChoice was founded to unlock the potential of modern technologies to enhance the digital experience between Credit Unions and their members.
We deliver the most advanced solutions to Credit Unions using the latest technologies at a reasonable price.
Learn more at www.tekchoice.com.
AnyHour Solutions has been providing comprehensive, 24/7/365, call/contact center outsourcing services for credit unions, via our AnyHour MSR and AnyHour Loan-By-Phone services, for 25 years. These services are typically used to supplement a credit union’s existing internal call center with overflow and after-hours/weekend member call support. This is our only business.
Get Your Head in the Cloud
No matter the size of your call center – big or small – TCN offers scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub.
Learn more at www.tcn.com.
CallFinder is a leading provider of managed SaaS speech analytics. Our solution automates the call review and QA process to gain insights from 100% of member interactions. It includes automated call score cards, call transcriptions, and insights on sentiment, emotion, silence, and overtalk. Clients work with dedicated support analysts to provide training and insights. CallFinder can increase sales by 30%, reduce agent churn by 40%, and reduce average talk time by 15%. Click here to request your demo.
Upstream Works provides best-in-class Omnichannel Contact Center software to increase member satisfaction and agent success. We provide a seamless agent experience for all channels, applications and platforms with a single agent desktop for increased visibility and insight. Organizations worldwide benefit from Upstream Works solutions, connecting and streamlining safe interactions for a transformed member experience.
The Delta Consulting Group
The independent consultants at the Delta Consulting Group (DCG) help credit union contact centers to DESIGN communications strategies and OBJECTIVELY EVALUATE Contact Center technologies and vendors. In addition to technology evaluation, our consultants can provide guidance in the areas of KPIs/Metrics, Operations, and Staffing. DCG has been providing consulting services since 1996.
Click here for more information.
Upland Panviva cloud-based knowledge management software empowers your agents to provide top-quality member service. Panviva’s “single source of truth” delivers consistent answers across every channel, ensuring compliance with company and industry regulations. It also eliminates the need to search endlessly for critical process information. Panviva helps credit unions improve member services and support, compliance, collections, training, and more! Using Panviva, credit unions speed up response times, boost operational efficiencies, and increase member satisfaction.
To learn more, please visit uplandsoftware.com/panviva.
For further information on any partnerships presented here, please contact Rebecca Isaacs at [email protected]