The gap between where teams are and where they want to go is almost always filled by leadership.
Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap. Participants will receive virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers.
The program schedule is as follows:
Modules 1: You Teach What You Know But Produce Who You Are
July 13, 2021
Module 2: If You Can See It, You Can Change It
August 17, 2021
Module 3: Creating Ownership Within Your Team
September 14, 2021
In-Person Workshop Part One:
October 10, 2021
Module 4: Developing a High-Trust Environment
Module 5: Mastering Motivation
In-Person Workshop Part Two:
October 10, 2021
Module 6: The Coach’s Toolbox
Program Review
Proctored testing for certification
What you get:
- 6 sessions of group coaching
- Leadership Certification upon completion
- Credentials that will allow you to manage and run an effective call center
- 50% off the 2021 National Credit Union Call Center Conference registration.
Register Here