BenchmarkPortal Contact Center Manager Certification Training

                                                                                                        Sessions:

October 22, 2023 from 2pm-5pm

October 25th, 2023 from 1pm-4pm

Overview

Managers need training too! Our Contact Center Manager Training equips you with skills needed to improve your center’s performance. Learn how to drive effective change and use best practice methods validated by BenchmarkPortal for managing people, processes and technology.

With over two decades of success, our Manager Certification is led by the industry’s top-rated instructors, with over 150 years combined experience.

What You’ll Learn

• Learn from our expert training team and share experiences with other call center professionals
• Return to work ready to implement improvements that will reduce costs and increase productivity
• Make a real difference for your company, customers, colleagues and career.

Objectives

Our Contact Center Manager Training is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices.

• Leadership & Organization
• Data Analytics
• Human Resources
• Agent Satisfaction
• Customer Satisfaction
• Basic Workforce Management
• Quality & Call Monitoring
• Coaching For Performance
• At-Home Agents
• Benchmarking