Tuesday October 24, 2023

Enjoy a continental breakfast, meet new people and build community.

“We can’t keep up with turnover.”

“Nobody is willing to work for the wage we pay.”

“Employees keep quitting because they want to work from home.”

With 9.3 Million open jobs to fill, it is no surprise that CEOs are concerned about the shortage of talented workers. At the same time, the U.S. unemployment rate of 5.9 percent– or approximately 9.5 Million unemployed friends, neighbors, and family members who want to be in the work force and are not—seems to indicate there is, in fact, enough labor to go around.

Everything from changing employee expectations (wage, schedule, location), unmatched skills, and strong unemployment benefits have been identified as contributors to the talent shortage. What matters more than why there seems to be a shortage may be what can be done about it, though.

In this session, Jill Nowacki, President/CEO, Humanidei + O’Rourke, will step through current employment trends and share ideas for how your credit union can take steps to win the war for talent—no matter how competitive it gets!

Network with industry resource experts specific to your call center needs while refreshing your morning caffeine beverage.

Ignite conversation with new found friends. Compare notes from the first three sessions.

Grab a beverage and snack while visiting with our exhibitors.

It’s here! Time to share best practices happening in your call center with your peers.  Our roundtables topics will be pulled from the community conversations.