Detailed Program Information

  • Networking Breakfast

    Enjoy a continental breakfast, meet new people and build community.

  • Opening Keynote - Dr. Jermaine M. Davis

    Thriving as a Team with the 3 C’s

    Succeeding with Communication, Cooperation & Collaboration

    Would you like to learn how to build high-performance teams to positions your team and organization for ongoing success? Teamwork is needed more than ever before in times of uncertainty and unpredictability. This engaging keynote will teach you how to overcome organizational roadblocks utilizing the popular 3 C’s Approach: Communication, Cooperation, and Collaboration. Thriving as a Team with the 3 C’s is a presentation designed to help leaders, managers, and frontline employees build a work climate and culture that brings out the best in ALL employees. Want to turn team conflicts into team opportunities to increase employee retention, engagement, and morale? Then this presentation is for you. This session is based on Dr. Jermaine’s bestselling book, Leading with Greatness! Moving from Chaos and Conflict to Communication and Cooperation.


    This engaging and interactive presentation will teach participants how to:


    • Reduce communication chaos and confusion utilizing the L.U.F. Method
    • Foster team cohesion, synergy, and collaboration utilizing the V.G. Theory
    • Build a culture of team appreciation & celebration using the A.P. Philosophy
    • Create an authentic communication brand that builds credibility with the L-Factor
    • Create team alignment using Relationship-Based and Task-Based Communication
    • Rebuild and restore team trust after a tough setback utilizing the 4 S’s of Team Trust
    • Appropriately manage team stress when conflict temperatures are Hot, Cold or Warm
    • Foster a culture of respect and civility using the 55%-38%-and 7% Communication Rule
    • Increase employee retention and reduce team turnover utilizing the A.G.S. Philosophy
  • Networking Break with Exhibitors

    Network with industry resource experts specific to your call center needs while refreshing your morning caffeine beverage.

  • Break Sponsor Session

  • General Session

  • Stretch Break

  • General Session

  • Meal Sponsor Demo

  • Networking Lunch

    Ignite conversation with new found friends. Compare notes from the first three sessions. Table topics will be provided as “starter” ideas.

  • General Session

  • Transition Break

  • Breakouts

  • Networking Break

  • Break Sponsor Session

  • General Session

  • Meal Sponsor Demo

  • Round Table Discussions

  • Songblast Entertainment Night

    2 killer voices.  2 guitars.  2 much fun.

    2 interactive dueling guitars delivering an endless stream of songs and big comedy.  High energy entertainment, audience interaction, and lots of laughs.

    Pat Balder and Glen Everhart bring their incomparable talents to blast your event out of the park!

    You bring your requests…and SongBlast will bring the party.

    Located at the NoMad Poolside this social will include heavy appetizers and fun entertaiment that you do not want to miss!

A Special Thank You to Today's Sponsors

Newsletter Sign Up